Message a buyer who hasn’t paid yet, set a clear deadline, and explain you’ll cancel the order if payment isn’t received.
Subject: Payment reminder – Order [Order number] – [Item title]
Hi [Buyer name],
Thanks for your purchase of [Item title].
I’m just following up as payment for this order hasn’t come through yet.
Order number: [Order number]
Item: [Item title]
Total: £[Amount]
If you’re still happy to go ahead, please complete payment by [Deadline date/time].
If you’ve had any issues paying, let me know and I’ll help. If I don’t hear back by the deadline, I’ll need to cancel the order so the item can be relisted.
Kind regards,
[Your name / shop name]