Ask for a partial refund when the item has a minor issue but you’re willing to keep it.
Subject: Partial refund request – [Order number] – [Item title]
Hi [Seller name],
Thanks for sending the item. I’m happy to keep it, but there is an issue: [Brief description of problem].
I have photos showing the issue: [Photos attached in messages / available on request].
Rather than returning it, I’d like to request a partial refund of £[Amount] to reflect the issue/repair cost. If that works for you, please confirm and I’m happy to close this out.
Thanks,
[Your name]